Terms of Service

ZiroWait is a queue management and appointment booking platform for clinics, salons, service centers, and other service businesses. By creating a business account, or by joining a queue or booking an appointment through ZiroWait as a customer, you agree to these terms. If you do not agree, please do not use the service.

Business accounts are for businesses operating in India that wish to manage customer queues and appointments digitally. Customers interact with ZiroWait via WhatsApp or a public booking link provided by the business they are visiting. No account or sign-up is required to join a queue.

ZiroWait provides:

• Digital token/queue management for walk-in customers
• Appointment scheduling and reminders
• WhatsApp-based status updates, sent via the official WhatsApp Business Platform
• A staff dashboard for the business to manage queues, staff, and services

We aim for high availability but do not guarantee the service will be uninterrupted or error-free. Businesses should have a manual fallback process for outages.

By providing your phone number to join a queue or book an appointment, you consent to receive queue, appointment, and service-related messages from that specific business via WhatsApp. Messages are limited to the transaction you initiated. We do not send unrelated promotional messages unless you explicitly opt in. You can stop messages at any time by replying STOP or contacting the business directly.

Businesses using ZiroWait agree to:

• Provide accurate business information (name, services, hours)
• Use customer data collected through ZiroWait only for serving that customer's queue or appointment
• Not use the platform to send unsolicited marketing messages
• Comply with applicable Indian consumer protection and data protection laws

You agree not to:

• Use the service for any unlawful purpose
• Attempt to access another business's data or another customer's queue entry
• Interfere with or disrupt the service, its servers, or its WhatsApp integration
• Impersonate another person or business when joining a queue or creating an account

Business accounts may be subject to subscription fees as described at the time of sign-up. Fees, where applicable, are billed in advance and are non-refundable except where required by law. We will provide advance notice of any pricing changes to active subscribers.

Our collection and use of personal data is described in our Privacy Policy, which forms part of these terms.

ZiroWait is provided "as is". To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from use of the service, including missed appointments or queue delays caused by factors outside our reasonable control (e.g. WhatsApp/Meta platform outages, internet connectivity issues).

We may suspend or terminate a business account for violation of these terms. A business may close its account at any time by contacting us; customer queue data tied to that account will be handled per our Privacy Policy retention terms.

We may update these terms as the product evolves. Significant changes will be communicated to business owners via their registered email. The latest version is always available at zirowait.com/terms.

These terms are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts in India.