Multi-Location Queue Management: One Dashboard for Every Branch
A business with four or five branches isn't really running one queue, it's running four or five, and the head office usually finds out which one is slammed the same way everyone else does: a phone call. Managing wait times across multiple locations from separate phone numbers and separate logins is a nightmare that scales with every branch you open, not something that gets easier.
One number across every branch, for now
Today, every branch routes through the same shared or business WhatsApp number, and the system figures out which branch a customer means, whether that's picking the nearest one or choosing from options it's given. Dedicated per-branch numbers aren't live yet, they're on the roadmap for businesses that specifically need one number per location. Worth knowing upfront if that's a hard requirement for you.
What a head office actually sees
The actual fix isn't a separate app for the owner. It's one login that shows every branch's queue at once: how many people are waiting right now, the average wait, and how many visits each branch has completed today, without calling anyone to ask.
- A single rollup view across every branch, not a separate account per location
- Per-branch performance: completed visits, average service time, and revenue, broken down by staff member and by location
- Staff accounts scoped to their own home branch, while head-office roles still see everything
Where pricing actually sits
Self-serve plans cover this up to a point: a Growth plan supports up to 3 branches, a Pro plan is unlimited, both without needing a sales conversation. Real institutional scale, hospital groups, large retail or restaurant chains, is a different situation. At that size, onboarding and pricing get negotiated directly rather than forced into a fixed self-serve tier, since the actual rollout looks different branch to branch.
Connecting what you already run
A chain that already runs its own hospital, restaurant, or retail systems doesn't have to treat this as a separate, isolated tool bolted on top. A developer API exists specifically to connect ZiroWait into whatever's already running, instead of asking staff to juggle two systems that don't talk to each other.
This is exactly what ZiroWait's multi-branch setup is built for: one WhatsApp-based queue per customer-facing branch, one head-office rollup to actually see all of them, and a developer API for chains that need it wired into something bigger.